Terms of service

Welcome to Akhsar. Please read these Terms and Conditions carefully before using our website or ordering any products from us. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not make any purchases on our website.

1. OVERVIEW

This website is operated by Akhsar. Throughout the site, the terms "we", "us", and "our" refer to Akhsar. Akhsar offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. GENERAL CONDITIONS

Akhsar's service consists of of making available and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the products presented. By using our website, you agree to these Terms and Conditions as well as the Privacy Policy in force at the time of your access.

3. PRODUCT AND PRICING INFORMATION

We make every effort to ensure the accuracy of the information, descriptions, images, and prices of our products on the website. However, we reserve the right to correct any errors or omissions and to change information at any time without prior notice.

All prices displayed include VAT where applicable, and additional costs such as shipping fees are clearly indicated at checkout. Prices and product offerings are subject to change without notice, and Akhsar reserves the right to modify or discontinue products at any time.

4. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, videos, and logos, is the property of Akhsar or has been licensed for our use. This content is protected by copyright and other intellectual property laws. Any unauthorized use, reproduction, or distribution of this content without express permission from Akhsar is prohibited.

5. PAYMENT METHODS

We offer multiple payment methods for your convenience, including:

  • Credit Card
  • PayPal
  • [Add any additional payment methods, e.g., Klarna, Apple Pay, etc.]

Upon completing your payment, you will receive an email confirmation and invoice. All orders are subject to a standard verification process, and we reserve the right to cancel orders in cases of suspected fraud or misconduct.

6. ORDER CANCELLATION AND MODIFICATION

You may cancel your order while it is being processed by contacting us as soon as possible at hello@akhsar.studio. If the order has already been dispatched, you may return it according to our Returns policy. Akhsar is not responsible for delays in processing cancellations.

We reserve the right to refuse or cancel orders at our discretion, particularly in cases of data inconsistency, fraud, or technical issues beyond our control.

7. SHIPPING AND HANDLING

Once your order has been processed, you will receive tracking details via email. Please note that Akhsar is based in Portugal, and international orders may be subject to customs duties, import charges, and other taxes imposed by the destination country, which are the responsibility of the customer.

8. RETURNS AND FREE RESOLUTION

If you are not satisfied with your purchase, you have the right to return the product within 14 days from the date of receipt, provided it is in its original condition, unused, and in its original packaging. To initiate a return, please contact us at hello@akhsar.studio or fill out the contact form on our website.

Refunds will be processed within 10 working days after receiving the returned item(s), accompanied by the purchase invoice and return form.

9. CUSTOMER COMPLAINTS

We strive to address all customer complaints within five working days. If you have any concerns or issues with your purchase, please contact us at hello@akhsar.studio.

10. DISCLAIMER AND LIMITATION OF LIABILITY

By creating an account and placing orders on our website, you acknowledge and agree to the latest version of these Terms and Conditions. Akhsar is not responsible for any third-party content, technical failures, or issues that may prevent access to or use of our online store.

We are not liable for any direct or indirect damages arising from the use or inability to use our products or services, nor for any delays or unforeseen circumstances in the delivery of orders.

11. FORCE MAJEURE

Events outside of Akhsar's control, such as natural disasters, war, strikes, pandemic or governmental actions, which prevent us from fulfilling our obligations, will be considered force majeure. Akhsar is released from liability in these instances.

12. PROCESSING OF PERSONAL DATA

Your privacy is important to us. Please refer to our Privacy and Cookies Policy for detailed information on how we collect, use, and protect your personal data.

13. APPLICABLE LAW

These Terms and Conditions are governed by and construed in accordance with Portuguese law. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of Portugal.

14. CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

15. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us at hello@akhsar.studio

16. NEWSLETTER SUBSCRIPTION

Subscribe to our newsletter to stay updated on the latest news, discounts, and exclusive offers. You can unsubscribe at any time by following the link provided in the emails.