Refund policy

Return Policy

We accept returns within 15 days after you receive your order. During this time, you may apply for a return or exchange your items for a different style or size. Please note, we cannot accept returns or exchanges for made to order pieces or custom sizes as well as items that were in use already. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return please submit the return request link to shopify

Disclaimer:

Akhsar does not cover shipping or customs costs associated with the returning goods.

When returning an item from outside of the EU.

To ensure your return makes it back to us safely, we strongly recommend using a secure and tracked service.

Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred by Akhsar, this may be passed back to the customer. This could also delay the returns process.

If you are at all uncertain about how to correctly fill in the customs form, then please check with your local post service or customs department before returning your item.

Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.